We built this for HealthShare.
Not a deck. A working AI agent that handles the two highest-volume support topics on the HealthShare platform — practitioner profile updates and member enquiry follow-ups. The chat reads from a HealthShare-shaped knowledge base and the workflows match how a thoughtful credentialing or member-services teammate should actually answer.
The voice version runs on the same workflows and KB. In production it answers the HealthShare support line — confirms identity, walks practitioners through profile changes by voice, and reads case IDs digit by digit when submitting credentialing requests.
How we built this
Honest version. Here's what's behind this chat:
Wrote HealthShare-shaped knowledge
Five hero articles covering practitioner profile claims, what's self-serve vs credentialing review, why a profile isn't appearing, how enquiries and referrals work, and the limits of what support can help with. The agent quotes from these instead of guessing.
Built workflows around your real shape
A router that splits practitioners from members on the first message, plus two subworkflows: one for profile updates (with a credentialing review path) and one for enquiry / referral follow-ups. Clinical questions hand off to healthdirect or 000 every time.
Connected mock HealthShare tools
Three mock tools — practitioner profile lookup, recent member enquiries, submit profile update — that mirror the real APIs we'd integrate with on day one of a build.
Went live and ran the regression
Ten simulated tickets covering the happy paths, frustrated practitioners, clinical refusals, and knowledge-gap fallbacks. See the simulation report →
Want to build the real one?
This took about ninety minutes with one engineer. Production with your real practitioner directory, AHPRA verification, and the BetterConsult / enquiry routing systems takes a few weeks. We've shipped agents for regulated healthcare subscribers across AU.
Discuss with our experts →
Demo built with